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DELIVERY & RETURNS

UK DELIVERY free for orders over £25

Please ensure you enter your postal address correctly when placing your order as we will not be responsible for orders lost in the post due to incorrect addressing.


DELIVERY TO REPUBLIC OF IRELAND



DELIVERY OVERSEAS WITH MY HERMES


STOCK & BACK-ORDERS

Occasionally items may go out of stock just before an order is placed. In such circumstances out of stock items will be placed on back-order for you and despatched upon arrival at our warehouse.

We aim to turn around back-orders within seven working days. However, you will always have the option to cancel a back-order should you prefer not to wait. Please note: on rare occasions our supplier may go out of stock on an item ordered, obviously this situation is beyond our control and a longer turn around time should be expected.  You will always be given the option to cancel if you feel the expected delivery date is not acceptable.

 

RETURNS

Please include a note with your name, address and order number and send your return to The Tailor Shed, 114 Bangor Road, Holywood, BT18 0LR.

14 day money back guarantee.

If for any reason you are not satisfied with a product purchased from our on-line shop you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom. If you wish to exchange an item, simply place an order for your required replacement on our website and return the initial item for a refund in full once it is received back in our warehouse.

 

You must let us know.

The Customer must inform us of any intention to return the item/items within 14 days of receipt of the goods either by phone or email. Where items have arrived damaged in transit, the customer must inform us within 24 hours from receipt of the goods.

 

Faulty or Damaged Goods.

The Tailor Shed will pay the return carriage cost if: the item/items were found to be faulty, damaged in transit or sent in error.

 

Dislike or unhappy with your purchase, goods ordered by mistake.

With the exception of items that were delivered and found to be damaged or faulty. The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods.

 

Must be unused and in new condition.

With the exception of items that were delivered and found to be damaged or faulty, goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition.

 

Refund payments.

Where payment has been made by credit/debit card, monies refunded can only be applied to the card which the customer used to make the original purchase. For security purposes, we may need to contact the customer to verify details. Under normal circumstances refunds will be credited to customers within 2 business days of returned items being safely received back at The Tailor Shed.

 

Goods returned incomplete.

The Tailor Shed will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer to check that all accessories, notions, peripheral devices and other items such as manuals, foot controls etc that were included in the original order are not missing before being packaged and returned.

 

Pack Carefully.

Please ensure that you carefully pack any items being returned to us. As the sender, the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.


EU Distance Selling Regulations

Under current EU distance selling regulations, the above returns policy is applicable only to consumers. Where supplies are made to businesses or organisations the above returns policy will be applicable at our discretion.